Author Archives: Sanjeed

How Your Enterprise Can Help Fight Call Fraud with Toku

If you are an enterprise that wants to improve customer experience by eliminating call fraud, here’s what you need to know.  Because different countries use different telecommunications technologies, it’s near impossible to have a consistent, cross-border solution that handles fraud. … Read More

How CPaaS is Transforming Insurance

It’s no secret. Communication has become the new battlefield in business as nearly every enterprise pivots to improving their operational efficiency and customer experience digitally. Increasingly, we see businesses in every industry embracing different CPaaS tools to simplify the sending … Read More

What to look out for in a Cloud Contact Centre Software Vendor – 7 Fundamental Traits 

Is your enterprise still relying on legacy on-premise Contact Centre software to manage frontline customer support?  If so, it is time to switch to a cloud-based CCaaS (Contact Centre as a Service). A powerful CCaaS allows a business to quickly … Read More

Customer Experience-Driven Contact Centre: The Key Differentiator Hiding in Plain Sight

When it comes to building stellar customer experiences (CX) that delight customers and keep them coming back for more, the stakes have never been higher. According to a recent Zendesk CX report, as many as 61% of customers would leave … Read More

Why In-App Calling is In – Seven Must-Have Benefits Your Business Will Love

The human voice is a powerful instrument. Yet amidst the recent rise in popularity of apps and texting on our phones, it’s easy to assume the humble phone call has been relegated to the sidelines. It seems almost ‘old-fashioned’ to … Read More

Four Industries That Can Win Big With SMS APIs

In the world of Communications platform as a service (CPaaS), vendors offer organisations a cloud-based middleman platform that allows easy embedding of communications channels – like voice calls, messaging, and video – into business platforms and processes programmatically.  While enterprises … Read More

5 Ways to Improve Contact Centre Agents’ Productivity with a Hybrid Work Setting in 2022

Contact centre team leaders have faced some serious challenges during the Covid-19 pandemic. When the virus hit the news and governments started restricting movements and enforcing strict remote-working mandates, contact centres had to transition to remote working literally overnight. For … Read More

Cloud Phone System Review: How RMA Contracts Set Up A Full-Featured System In Less Than 20 Minutes

RMA Contracts is a leading BPO service provider based in Singapore that uses cutting-edge technology to streamline core business practices for success. As a one-stop integrated BPO partner, RMA specialises in helping organisations improve operational efficiency in the areas of … Read More

What is UCaaS (Unified Communications as a Service) and Why it is Important for Businesses

When we hear about Unified Communications, we almost always think about an even broader trend known as technological convergence, or digital convergence.  This is the trend of different technologies such as audio, video, and text, all unifying on a common … Read More

5 Benefits of Shifting Your Workspace to the Cloud

If COVID-19 has demonstrated anything, it’s that the world is accelerating faster than ever towards a future where business agility and digital touchpoints are powered by the cloud.   There are several benefits of shifting your workspace to the cloud. … Read More