Author Archives: Sanjeed

5 Ways to Make Travel and Hospitality Customer Experiences Soar in 2023

Travel and hospitality companies like hotels, airlines and travel-agencies have been hit hard for the last two years thanks to pandemic travel restrictions. However, customers are traveling again, and they may not necessarily want to book their accommodation and tours the … Read More

Toku Wins Frost & Sullivan’s 2022 Entrepreneurial Company of the Year Award in the Southeast Asia CCaaS Industry

Frost & Sullivan’s Entrepreneurial Company of the Year Award in the Southeast Asia Cloud Contact Centre Services Industry recognises the best up-and-coming, potentially disruptive participant in the market. The award involves a detailed evaluation of best practices criteria across two … Read More

How Data-Enriched In-App Communications Can Improve Customer Experience in Sharing Economy Apps

We are living in a highly consumerist society where a frictionless experience from brands is expected by consumers. In e-commerce for example, if your customer is unable to purchase something easily on your platform – whether website or in-app – … Read More

Fireside Chat: How foodpanda is Improving Customer Experience at Scale Across APAC

In July 2022, we celebrated the launch of our Toku Contact Centre solution at the beautifully restored and transformed National Gallery Singapore. One of the highlights of the launch was a fireside chat where Jakob Sebastian Angele (APAC CEO at … Read More

Creating Seamless Customer Experiences: What Singapore Consumers Really Expect in an Interaction

As we enter a post-pandemic environment, customers perceive more proactive service standards and personalised interactions as a given. To support this demand, organisations must evolve their communication channels. However, there is a significant gap in our understanding of what exactly … Read More

How Your Enterprise Can Help Fight Call Fraud with Toku

If you are an enterprise that wants to improve customer experience by eliminating call fraud, here’s what you need to know.  Because different countries use different telecommunications technologies, it’s near impossible to have a consistent, cross-border solution that handles fraud. … Read More

How CPaaS is Transforming Insurance

It’s no secret. Communication has become the new battlefield in business as nearly every enterprise pivots to improving their operational efficiency and customer experience digitally. Increasingly, we see businesses in every industry embracing different CPaaS tools to simplify the sending … Read More

What to look out for in a Cloud Contact Centre Software Vendor – 7 Fundamental TraitsĀ 

Is your enterprise still relying on legacy on-premise Contact Centre software to manage frontline customer support?  If so, it is time to switch to a cloud-based CCaaS (Contact Centre as a Service). A powerful CCaaS allows a business to quickly … Read More

Customer Experience-Driven Contact Centre: The Key Differentiator Hiding in Plain Sight

When it comes to building stellar customer experiences (CX) that delight customers and keep them coming back for more, the stakes have never been higher. According to a recent Zendesk CX report, as many as 61% of customers would leave … Read More

Why In-App Calling is In – Seven Must-Have Benefits Your Business Will Love

The human voice is a powerful instrument. Yet amidst the recent rise in popularity of apps and texting on our phones, it’s easy to assume the humble phone call has been relegated to the sidelines. It seems almost ‘old-fashioned’ to … Read More