Author Archives: Sanjeed

5 Ways to Improve Contact Centre Agents’ Productivity with a Hybrid Work Setting in 2022

Contact centre team leaders have faced some serious challenges during the Covid-19 pandemic. When the virus hit the news and governments started restricting movements and enforcing strict remote-working mandates, contact centres had to transition to remote working literally overnight. For … Read More

Cloud Phone System Review: How RMA Contracts Set Up A Full-Featured System In Less Than 20 Minutes

RMA Contracts is a leading BPO service provider based in Singapore that uses cutting-edge technology to streamline core business practices for success. As a one-stop integrated BPO partner, RMA specialises in helping organisations improve operational efficiency in the areas of … Read More

What is UCaaS (Unified Communications as a Service) and Why it is Important for Businesses

When we hear about Unified Communications, we almost always think about an even broader trend known as technological convergence, or digital convergence.  This is the trend of different technologies such as audio, video, and text, all unifying on a common … Read More

5 Benefits of Shifting Your Workspace to the Cloud

If COVID-19 has demonstrated anything, it’s that the world is accelerating faster than ever towards a future where business agility and digital touchpoints are powered by the cloud. There are several benefits of shifting your workspace to the cloud. Here’s … Read More