Customer Experience has become more important in improving brand perception and customer retention. With contact centres at the forefront of customer service, companies need to ensure that they can operate seamlessly no matter where they are. Here’s where CCaaS comes in! … Read More
Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More
As a 100% online insurance intermediary, it’s critical for BLACAZ. to ensure a seamless user experience. Here’s how they utilised Toku and HubSpot to transform their communications to improve their efficiency.
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Governments are adapting quickly to the pandemic by digitalising their systems to improve citizen communication and inter-agency cooperation. However, there is still a long way to go. Here are some ways to smoothen the process, backed by real examples from governments around the world. … Read More
CPaaS is a powerful way to unify your communications, offer improved customer service experiences, cut costs, and scale your business. … Read More
The speed of your employees is directly proportional to that of your IT system. Move to a smart, faster & cost-effective cloud computing system now. … Read More
At 2 a.m., your customer is stuck with a problem and immediately needs a customer care executive. The user searches a number online, dials it and gets disappointed hearing the next few words … Read More
In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More
If there’s one thing you can say for sure about the human race – we know how to adapt and survive. Even in the midst of the upheaval of the Covid-19 pandemic, we’ve found new ways of working and living … Read More
