Author Archives: Nora Huin

How BLACAZ. Transformed its Digital Operations for a Seamless Customer Experience

As a 100% online insurance intermediary, it’s critical for BLACAZ. to ensure a seamless user experience. Here’s how they utilised Toku and HubSpot to transform their communications to improve their efficiency.
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How Are Governments Approaching Digital Transformation During A Pandemic?

Governments are adapting quickly to the pandemic by digitalising their systems to improve citizen communication and inter-agency cooperation. However, there is still a long way to go. Here are some ways to smoothen the process, backed by real examples from governments around the world. … Read More

3 Reasons Why CPaaS Is Great For Your Business

CPaaS is a powerful way to unify your communications, offer improved customer service experiences, cut costs, and scale your business. … Read More

7 Reasons Why Your Hybrid Workspace Needs Cloud

The speed of your employees is directly proportional to that of your IT system. Move to a smart, faster & cost-effective cloud computing system now. … Read More

IVR (Interactive Voice Response): 7 Ways Your Contact Centre Can Benefit From It

At 2 a.m., your customer is stuck with a problem and immediately needs a customer care executive. The user searches a number online, dials it and gets disappointed hearing the next few words … Read More

Infographic: 4 Steps to Humanise Your Customers’ Digital Experience

In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More

How to Humanise Your Customers’ Digital Experience

If there’s one thing you can say for sure about the human race – we know how to adapt and survive. Even in the midst of the upheaval of the Covid-19 pandemic, we’ve found new ways of working and living … Read More