Author Archives: Girish Dharmaraj

The 6 Best Metrics to Assess Call Centre Agent Productivity Like a Pro

“Measure what is measurable, and make measurable what is not so.,” said Galileo Galilei, the renowned astronomer.     But what does measuring faraway galaxies and stars have to do with improving call centre agent productivity? Delivering stellar customer experiences, of … Read More

Introducing Toku Phone App – Global Calling In Microsoft Teams Made Extremely Easy

Boost effective communications with telephony in Microsoft Teams Home and remote-working has become the norm since the start of the COVID-19 pandemic, and it looks like that change is here to stay in the form of ‘hybrid’ working. A hybrid … Read More

Why Private Branch Exchanges (PBX) Are Still Relevant

PBXes are still important for modern businesses. It can be integrated with newer technology to add serious value to a company’s operations. … Read More

How To Connect Your APAC Business Globally

The Asia Pacific region’s share of world GDP has grown from 13% in 1960 to 39% in 2019. It’s an incredible statistic when you think about it. A 300% increase in GDP output, with the APAC region … Read More

What Is SIP Trunking & How Can It Benefit Your Company?

You’d be forgiven for thinking that SIP trunking is old news. It’s certainly old technology. SIP trunks came into being almost two decades ago, with the growth of voice over internet protocols (VoIP) … Read More

Integrating Voice services to Microsoft Teams. Work from #Anywhere.

If there is one thing the Coronavirus has made clear about the future of work, it is that we need to be able to adapt to flexible and remote working. It is now clearer than ever that companies need to … Read More

Cloud-Based Phone Systems 101

Getting started with cloud-based phone systems As the years go by, more and more businesses are switching to a cloud-based phone system. The benefits are clear. Not only does a cloud-basedsystem elevate … Read More