Author Archives: Ana Castrillon

5 Ways Remote Contact Centres Can Improve Customer Experience

According to Kate Lister who is the president of Global Workplace Analytics, 25-30% of the workforce will be working from home multiple days a week by the end of 2021. … Read More

Why Is Digital Transformation More Important Now Than Ever?

If you want to increase the ROI for your business through digital transformation, modern legacy systems are the solution. Here are 7 key benefits of digital transformation. … Read More

How To Boost Customer Experience with Communication APIs

Ever experienced customer service that’s so good it makes you go, “Wow!”? It’s a rare thing indeed. You know you’ve nailed customer engagement when people are impressed enough to tell their friends … Read More

Why You Should Integrate Your Cloud Phone System with Your CRM

What if there was a way to get more conversions, provide better customer service, encourage loyalty, and improve efficiency at the same time? Sounds like the holy grail of business optimisation … Read More

Piing! powers up its customer service with cloud PBX Toku Connect

As an innovative, on-demand, app-based dry-cleaning and laundry service, Piing! aims to be customers’ trusted laundry partner for life. Offering convenience, quality and speed, in just one tap Piing! … Read More

Explore an efficient way to enable telephony within Microsoft Teams

During times of crisis, businesses are forced to adapt. Covid-19 has accelerated changes to the way people execute their business plans, with more people working from home than ever before. … Read More