Author Archives: Ana Castrillon

How to shift customer experience from being a cost-centre to the centre of your business 

The last two years of the pandemic have left people longing for closer connections, especially with the brands they choose to engage with. It’s no longer enough to attract them based on brand, product, or price alone. Instead, according to … Read More

Hacking Customer Experience in APAC – 5 Strategies We Learned From Freshworks

After almost two years of adapting, transforming, and responding to unprecedented change, enterprises are now facing a new normal in customer relations. The reality is that consumers have embraced the ease and convenience of engaging online, yet still demand a … Read More

Why BYOC (Bring Your Own Carrier) Is A Great Idea

BYOC is a concept that has been around for a while that enable businesses to implement cloud communications, while keeping their existing telephony capabilities. Find out why more companies are starting to adopt this model. … Read More

How Gojek Applied Toku’s Communications APIs To Boost Customer Experience

Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More

5 Ways Remote Contact Centres Can Improve Customer Experience

According to Kate Lister who is the president of Global Workplace Analytics, 25-30% of the workforce will be working from home multiple days a week by the end of 2021. … Read More

Why Is Digital Transformation More Important Now Than Ever?

If you want to increase the ROI for your business through digital transformation, modern legacy systems are the solution. Here are 7 key benefits of digital transformation. … Read More

How To Boost Customer Experience with Communication APIs

Ever experienced customer service that’s so good it makes you go, “Wow!”? It’s a rare thing indeed. You know you’ve nailed customer engagement when people are impressed enough to tell their friends … Read More

9 Reasons to Implement A Cloud Telephone System

You’ve probably heard the news that more and more businesses are moving to unified communications using cloud-based systems. Cloud adoption is growing at breakneck speed. Even companies that rely … Read More

Why You Should Integrate Your Cloud Phone System with Your CRM

What if there was a way to get more conversions, provide better customer service, encourage loyalty, and improve efficiency at the same time? Sounds like the holy grail of business optimisation … Read More

Piing! powers up its customer service with cloud PBX Toku Connect

As an innovative, on-demand, app-based dry-cleaning and laundry service, Piing! aims to be customers’ trusted laundry partner for life. Offering convenience, quality and speed, in just one tap Piing! … Read More